Terms and Conditions

1. About Lioma & Acceptance of Terms

Lioma is an AI-powered coaching and automation application. Three AI coaches help you gain clarity on what matters, stay accountable through personalized check-ins, and recognize patterns over time. For premium users, Lioma also offers an AI assistant that can automate repetitive work on your behalf.

Provider:
Lioma e.U.
Radetzkystraße 10
9020 Klagenfurt am Wörthersee, Austria
Email: info@lioma.eu

By creating an account or using our services, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional terms that may apply to specific features.

If you do not agree to these Terms, please do not use Lioma.

Consumer Protection Notice (EU/EEA): If you are a consumer in the European Union, European Economic Area, Austria, Germany, or Switzerland, nothing in these Terms shall limit or exclude any mandatory rights you have under applicable consumer protection laws, including the Austrian Consumer Protection Act (KSchG), the German Civil Code (BGB §§ 305-310), or EU consumer directives. In case of conflict between these Terms and mandatory consumer protection laws, the mandatory laws shall prevail.

2. Service Description

Lioma provides the following services:

• AI Coaching: Three AI coaches (the Concierge for morning focus, the Maître d’ for evening reflection, the Pianist for quarterly patterns) powered by artificial intelligence to help you gain clarity and maintain focus
• Daily Goal Setting: Tools to set one meaningful goal per day
• Personalized Check-ins: Scheduled reminders via email, SMS, push notification, WhatsApp, Signal, or voice call to help you stay accountable
• Reflection: AI-assisted journaling to track progress and identify patterns
• Energy Tracking: Optional productivity readiness indicator
• Voice Conversations: Real-time voice interaction with your AI coaches
• AI Assistant (Premium): An automated assistant that can browse websites, monitor email, manage tasks, and perform scheduled automations on your behalf

We continuously improve and update our services. Features may be added, modified, or removed at our discretion.

3. Important Disclaimer: AI is Not Therapy

Our AI assistant provides supportive guidance for personal productivity and automation. It generates responses based on patterns in training data and does not have professional qualifications, cannot diagnose conditions, and its suggestions should not be treated as professional advice.

You acknowledge that AI responses may occasionally be inaccurate, inappropriate, or unhelpful. Always use your own judgment.

AI Technology Disclosure (EU AI Act Compliance)

In compliance with the EU AI Act transparency requirements, we disclose the following:

• AI Models Used: Lioma uses large language models (the Claude family), served primarily through AWS Bedrock (EU region - Frankfurt, with US failover for availability), with the direct Anthropic API used only as a fallback, to generate responses, summaries, and insights. We may add or switch between providers to ensure service quality and availability.
• AI Limitations: AI systems can produce inaccurate, incomplete, or misleading outputs ("hallucinations"). Always verify important information and use your own judgment.
• Not Professional Advice: AI outputs are informational only and do not constitute professional, medical, legal, financial, or therapeutic advice.
• Human Oversight: AI responses are generated automatically without human review. You maintain full control over how you use any AI-generated content.

No Profiling or High-Risk AI Use

• We do not use AI for profiling, scoring, or categorizing you in ways that affect your legal rights or access to services
• We do not make automated decisions that produce legal effects or similarly significant effects on you
• AI is used solely to provide personalized suggestions, which you are free to accept or ignore
• Your subscription status, pricing, and access are never determined by AI analysis of your behavior
• Our processing of business prospects' data for outreach (including short research summaries used to tailor messages) is described in our Privacy Policy and governed by our Data Processing Agreement

Your Right to Not Use AI Features

You can use Lioma without engaging with AI-powered features. Core functionality like manual goal tracking and reflection entries work without AI interaction. Voice conversations and AI-generated insights are optional features you can choose to use or skip.

4. Eligibility & Account Registration

Age Requirement

You must be at least 16 years old to use Lioma. By registering, you confirm that you meet this age requirement.

US Users: In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you are under 13 in the United States, do not create an account. If we discover that we have collected information from a child under 13, we will delete it promptly.

Account Responsibility

• You are responsible for maintaining the security of your account credentials
• You must provide accurate and complete registration information
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized access
• One account per person. Sharing accounts is not permitted

5. Subscription Plans & Pricing

Free Tier

We offer a free tier with limited features to let you experience Lioma before committing to a paid subscription.

Paid Subscriptions

• Subscription plans and pricing are displayed at checkout
• All prices include applicable VAT/taxes
• Payments are processed securely by Stripe
• Subscriptions automatically renew at the end of each billing period
• You can cancel anytime from your account Settings. Cancellation takes effect at the end of the current billing period

Price Changes

We may adjust pricing with at least 30 days notice. Existing subscriptions continue at the current rate until renewal.

California Automatic Renewal Disclosure

For California residents (Cal. Bus. & Prof. Code § 17600): By subscribing to a paid plan, you acknowledge that: (1) subscriptions renew automatically at the then-current rate until canceled; (2) you will receive a reminder email before each renewal; (3) you may cancel at any time in Settings before the renewal date to avoid being charged for the next billing period; (4) cancellation instructions are available in Settings under "Subscription."

6. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from a contract within 14 days of purchase without giving any reason.

To exercise your right of withdrawal: Send a clear statement (e.g., email to info@lioma.eu) expressing your decision to withdraw.

Exception: If you begin using the service immediately after purchase and explicitly consent to waive your withdrawal right, you may not be entitled to a refund for the period of service already used.

Refunds are processed within 14 days using the same payment method as the original transaction.

7. Acceptable Use Policy

You agree NOT to:

• Use Lioma for any illegal purpose or in violation of any laws
• Attempt to manipulate or "jailbreak" the AI to produce harmful content
• Share content that is abusive, harassing, hateful, or discriminatory
• Impersonate others or misrepresent your identity
• Attempt to gain unauthorized access to our systems or other users' data
• Use automated tools (bots, scrapers) without our written permission
• Circumvent usage limits or attempt to reverse-engineer our services
• Resell or commercially exploit the service without authorization

Violation of these rules may result in immediate account suspension or termination.

8. Your Content & Data

Ownership

You retain ownership of all content you create (goals and reflections). By using Lioma, you grant us a limited license to store, process, and display your content solely to provide the service.

AI Processing

Your conversations and content are processed by AI systems (primarily AWS Bedrock, with the Anthropic API as a fallback) to generate responses. See our Privacy Policy for details.

Data Control

You can delete your content at any time. When you delete your account, all associated data is removed according to our data retention policy.

Feedback

If you provide us with feedback, suggestions, ideas, or recommendations about Lioma ("Feedback"), you grant us a royalty-free, worldwide, perpetual, irrevocable, non-exclusive license to use, modify, incorporate, and commercialize such Feedback without compensation, attribution, or further consent. We are under no obligation to implement any Feedback.

9. Intellectual Property

All rights to the Lioma service, including software, design, branding, AI models, and content created by us, remain our exclusive property or that of our licensors.

You may not copy, modify, distribute, or create derivative works from any part of our service without express written permission.

AI-generated responses are provided for your personal use. You may save and use them for personal purposes, but commercial redistribution is prohibited.

10. Service Availability & Changes

• We strive for high availability but do not guarantee 100% uptime
• Scheduled maintenance will be communicated when possible
• We may modify, suspend, or discontinue features at any time
• In case of service discontinuation, we will provide reasonable notice and allow data export

11. Warranty Disclaimer & Limitation of Liability

Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SERVICE AT YOUR OWN RISK.

EU/EEA Consumers: The above disclaimer does not affect your statutory warranty rights under applicable consumer protection laws. If you are a consumer in Austria, Germany, or another EU/EEA country, you retain all mandatory warranty rights under the Austrian Consumer Protection Act (KSchG), German Civil Code (BGB §§ 434 ff.), or applicable EU consumer directives regarding conformity of digital services (EU Directive 2019/770).

Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for decisions you make based on AI suggestions
• We are not liable for loss of data, profits, revenue, business opportunities, or goodwill
• Our total aggregate liability for all claims is limited to the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) EUR 100

Exceptions - We Remain Fully Liable For:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence (grobe Fahrlässigkeit) or willful misconduct (Vorsatz)
• Breach of essential contractual obligations (Kardinalpflichten) - limited to foreseeable, typical damages
• Product liability under applicable product liability laws
• Any other liability that cannot be limited or excluded under applicable law

German/Austrian Law Note: For consumers in Germany and Austria, the limitations above apply only to the extent permitted by §§ 309 Nr. 7, 8 BGB (Germany) and § 6 KSchG (Austria). Your statutory rights remain unaffected.

12. Indemnification

Business Users Only: If you are using Lioma for commercial or professional purposes (not as a consumer), you agree to indemnify, defend, and hold harmless Lioma and its operator, Lioma e.U., from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your misuse of the service; (c) your violation of any third-party rights; or (d) your content or data.

Consumer Users: This indemnification clause does not apply to you if you are a consumer under EU/EEA law, Austrian law (KSchG), or German law (BGB). Consumers retain all statutory protections and are not required to indemnify us.

13. Account Termination

By You

You can cancel your subscription and delete your account at any time through Settings. Upon deletion, your data will be removed according to our retention policy.

By Us

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or for other legitimate business reasons with reasonable notice (except in cases of serious violations).

14. Governing Law & Disputes

These Terms are governed by the laws of Austria, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers: You may bring claims in the courts of your place of residence or Austria. Nothing in these Terms affects your mandatory consumer protection rights under EU law.

For businesses: The exclusive place of jurisdiction is Klagenfurt am Wörthersee, Austria.

Online Dispute Resolution: The European Commission provides an ODR platform at ec.europa.eu/consumers/odr. We prefer to resolve disputes directly, so please contact us first.

15. Changes to These Terms

• We may update these Terms from time to time to reflect changes in law, our services, or business practices
• Material changes will be communicated via email and/or in-app notice at least 30 days in advance
• For non-material changes, continued use after the effective date constitutes acceptance
• For material changes affecting your rights, we may ask for your explicit consent where required by law
• If you disagree with any changes, you may cancel your subscription and delete your account before changes take effect
• Previous versions of these Terms are available upon request

EU/EEA Consumers: In compliance with § 308 Nr. 5 BGB (Germany) and EU consumer law, material changes that significantly affect your rights will require your explicit acceptance. You will have the option to reject such changes and terminate your account without penalty.

16. SMS Communications (US - TCPA Compliance)

By providing your phone number and opting into SMS check-ins, you consent to receive automated text messages from Lioma at the mobile number provided. These messages are for check-in reminders and service-related communications only.

• Message frequency varies based on your scheduled check-ins
• Message and data rates may apply
• Text STOP to any message to opt out
• Text HELP for help
• Consent to receive SMS is not a condition of purchase
• Carriers are not liable for delayed or undelivered messages

We do not send marketing or promotional SMS. All SMS communications are directly related to your scheduled check-ins and service functionality.

17. California Consumer Rights

If you are a California resident, you have additional rights under California law:

California Civil Code § 1789.3

California users are entitled to the following specific consumer rights notice: The provider of this service is Lioma e.U., Radetzkystraße 10, 9020 Klagenfurt am Wörthersee, Austria. Email: info@lioma.eu

Complaints may be directed to: Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

California "Shine the Light" Law (Civil Code § 1798.83)

California residents may request information regarding disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

California Consumer Privacy Act (CCPA/CPRA)

Your CCPA/CPRA privacy rights are detailed in our Privacy Policy. We do not sell or share your personal information for cross-context behavioral advertising.

18. Dispute Resolution & Arbitration (US Users)

This section applies only to users in the United States. EU/EEA users retain all rights under applicable consumer protection laws and are not subject to this arbitration clause.

Informal Resolution First

Before initiating any formal dispute proceeding, you agree to contact us at info@lioma.eu and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved this way.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of Lioma shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

• Arbitration shall be administered by JAMS under its Consumer Arbitration Rules
• The arbitration will be conducted in English
• The arbitrator's decision shall be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction

Class Action Waiver

YOU AND LIOMA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to info@lioma.eu within 30 days of first agreeing to these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out.

Exceptions

This arbitration clause does not apply to: (a) claims eligible for small claims court; (b) intellectual property disputes; (c) claims for injunctive relief; (d) any claims where arbitration is prohibited by law.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires
• War, terrorism, civil unrest, or armed conflict
• Government actions, laws, regulations, or embargoes
• Labor disputes, strikes, or lockouts
• Epidemics, pandemics, or public health emergencies
• Internet or telecommunications failures, cyberattacks, or infrastructure outages
• Third-party service provider failures (AI providers, hosting, payment processors)

In such events, our obligations will be suspended for the duration of the force majeure event. If the event continues for more than 90 days, either party may terminate the agreement without liability.

20. Copyright & DMCA

We respect intellectual property rights. If you believe that content on Lioma infringes your copyright, please send a DMCA takedown notice to: info@lioma.eu

Your notice must include:

1. Your physical or electronic signature
2. Identification of the copyrighted work claimed to be infringed
3. Identification of the infringing material and its location
4. Your contact information (address, phone, email)
5. A statement that you have a good faith belief that the use is not authorized
6. A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

21. Beta Features

We may offer features labeled "beta," "preview," or "experimental." These features are provided for testing and feedback purposes.

• Beta features are provided "as is" without any warranty
• Beta features may be incomplete, contain bugs, or cause data loss
• We may modify, suspend, or discontinue beta features at any time without notice
• Your use of beta features is at your own risk
• Feedback on beta features is subject to the Feedback license in Section 8

22. AI Assistant (Automated Task Execution)

Lioma offers an AI assistant feature that can perform automated tasks on your behalf, including browsing websites, sending emails, managing files, and interacting with third-party services you connect. This section governs your use of the AI assistant.

Your Responsibility

The AI assistant acts as an automated tool under your direction. It does not have legal authority to enter into contracts, make binding commitments, or create legal obligations on your behalf or on behalf of Lioma. You are solely responsible for all actions the assistant performs on your behalf, including but not limited to:

• Emails sent from your Lioma email address or through connected services
• Content created, modified, or published through browser automation
• Data accessed or transmitted through connected third-party services
• Calendar events created or modified
• Files stored in your workspace

You should review automated actions through the confirmation system and connected services dashboard. We provide tools for oversight, but the ultimate responsibility for the assistant's actions rests with you.

Connected Services

When you connect third-party services (such as Google, Slack, Notion, or others) to your AI assistant, you authorize Lioma to access those services on your behalf within the permissions you grant. You are responsible for:

• Ensuring you have the right to grant such access
• Reviewing and managing connected service permissions
• Disconnecting services you no longer wish the assistant to access
• Complying with the terms of service of each connected third-party service
• Ensuring that automated access does not violate any third-party platform's terms of service. Some services prohibit automated access, and Lioma does not verify third-party compliance on your behalf

Email Communications via AI Assistant

Your AI assistant may send emails on your behalf through your connected email service (e.g., Gmail, Outlook). You acknowledge that:

• Emails are sent through your own email account via browser automation
• Recipients may not know the email was composed by an AI unless you disclose this
• You are responsible for the content, accuracy, and appropriateness of all emails sent
• Daily sending limits apply to prevent misuse
• We may suspend email capabilities if we detect abuse or policy violations

Browser Automation

Your AI assistant can browse websites and interact with web services in an isolated browser environment. You acknowledge that:

• The assistant accesses websites using your credentials when you log in through the browser session
• Actions taken on websites (purchases, submissions, account changes) may be irreversible
• We are not responsible for consequences of actions the assistant takes on third-party websites
• Lioma does not guarantee that automated browser interactions comply with third-party terms of service. We are not responsible for account suspensions, bans, or penalties imposed by third-party services due to automated access
• You should use the confirmation system for high-impact actions

Prohibited Uses of the AI Assistant

You agree NOT to use the AI assistant to:

• Send spam, unsolicited bulk messages, or phishing emails
• Harass, threaten, or defame any person
• Access systems or data without authorization
• Violate any applicable laws or regulations
• Scrape, harvest, or collect data in violation of third-party terms of service
• Generate or distribute malicious content, malware, or illegal material
• Impersonate individuals or organizations
• Circumvent security measures or access controls on third-party services

Intellectual Property

Content generated or collected by the AI assistant may inadvertently include third-party copyrighted material. You are responsible for ensuring that your use of AI-generated or AI-collected content complies with applicable intellectual property laws. Lioma does not claim ownership of content generated by the AI assistant on your behalf, nor do we guarantee that such content is free from third-party intellectual property claims.

AI Assistant Limitations & Disclaimer

The AI assistant is powered by large language models and may:

• Make errors, misunderstand instructions, or take unexpected actions
• Fail to complete tasks due to technical limitations or service outages
• Produce inaccurate or incomplete results
• Be unavailable during maintenance or high demand periods

We are not liable for any damages, losses, or consequences arising from actions taken by the AI assistant, including but not limited to financial losses, reputational harm, data loss, or missed deadlines. You use the AI assistant at your own risk. This limitation is subject to the exceptions set out in Section 11 (Warranty Disclaimer & Limitation of Liability). For EU/EEA consumers, statutory rights under applicable consumer protection laws remain unaffected.

Suspension & Termination

We reserve the right to suspend or terminate your AI assistant access, without refund, if we determine that you have violated the prohibited uses above or if your usage poses a risk to our infrastructure, other users, or third parties. We will make reasonable efforts to notify you before or promptly after suspension.

EU AI Act Compliance

Lioma's AI features are classified as limited-risk AI systems under Regulation (EU) 2024/1689 (the EU AI Act). In accordance with Article 50:

• All AI interactions and AI assistant operations are clearly identified as AI-powered systems
• AI-generated content is identified as such both visibly and through machine-readable markers where technically feasible
• Lioma does not employ subliminal techniques, exploit user vulnerabilities, or use biometric emotion recognition
• You maintain full autonomy over all decisions. AI suggestions and assistant actions are subject to your review and approval

We reserve the right to modify features as necessary to comply with evolving AI regulations, including the EU AI Act and its implementing measures. Material changes will be communicated in accordance with Section 15 (Changes to These Terms).

23. Outreach, Prospect Data & Your Responsibilities

Lioma's outreach features (prospect sourcing, letters, LinkedIn and email sequences, and landing pages) are provided for business and professional use. By using them, you confirm that you are acting for purposes relating to your trade, business, or profession, and not as a consumer.

Roles

For personal data of the prospects and contacts you target through Lioma, you are the data controller and Lioma acts as your processor, on the terms of our Data Processing Agreement, which forms part of these Terms when you use the outreach features.

Your Warranties and Obligations

You represent and undertake that:

• you have a valid legal basis (such as legitimate interest under Art. 6(1)(f) GDPR, supported by your own balancing test, or consent) to contact each prospect;
• you will not upload, target, or otherwise process contacts you have no right to use, and will not target consumers or private individuals or use the features for special-category or sensitive targeting;
• you will provide any notices required of you as controller and will honour opt-outs, objections, and erasure requests promptly, and will not re-add suppressed contacts;
• you will comply with all applicable marketing and anti-spam laws, including the GDPR and ePrivacy rules, § 7 UWG (Germany), § 107 TKG (Austria), the US CAN-SPAM Act and TCPA, and Canada's CASL, and with the terms of service of every channel used, including LinkedIn's User Agreement.

Channel and Automation Risk

You acknowledge that outreach is delivered through the accounts you connect and authorise us to act through on your behalf (for example, your own LinkedIn account and email), and that automated access to third-party platforms (including LinkedIn) may be restricted or prohibited by those platforms and may result in limitations on the accounts used. You will only connect accounts you are entitled to use, and you accept the risks associated with automated outreach to the extent permitted by law.

Our Role

We provide tools to help you comply (including unsubscribe and "remove me" mechanisms on landing pages and letters, a suppression list, and a data-subject notice at the point of contact), but you remain responsible for the lawfulness of your outreach. We may suspend or limit the outreach features, without refund, if we reasonably believe they are being used in breach of this section, our Acceptable Use Policy, or applicable law.

24. Miscellaneous

• Severability: If any provision of these Terms is found unenforceable or invalid by a court of competent jurisdiction, only that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect
• No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us
• Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction
• Entire Agreement: These Terms, our Privacy Policy, and any feature-specific terms constitute the entire agreement between you and Lioma regarding the service, superseding any prior agreements
• Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights
• Headings: Section headings are for convenience only and have no legal effect
• Language: These Terms are drafted in English. In case of conflict between the English version and any translation, the English version shall prevail (except where prohibited by local law)

Survival

The following sections shall survive termination of these Terms: Section 3 (Disclaimer), Section 8 (Your Content - Feedback license), Section 9 (Intellectual Property), Section 11 (Warranty Disclaimer & Limitation of Liability), Section 12 (Indemnification), Section 14 (Governing Law & Disputes), Section 18 (Arbitration - US), Section 20 (DMCA), Section 22 (AI Assistant), Section 23 (Outreach & Prospect Data), and any other provisions that by their nature should survive.

25. Contact

General inquiries: info@lioma.eu
Privacy matters: privacy@lioma.eu